right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of withdrawal, you must contact us
Kidsimply GmbH
Groß-Berliner Damm 142, 12489 Berlin, Germany
E-mail: family@kidsimply.de
by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation. This deadline is met if you send the goods before the expiry of the fourteen-day period.
We will bear the cost of returning the goods if they were delivered within Germany. For deliveries to other countries outside Germany, you will bear the direct cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
end of the cancellation policy
Exclusion of the right of withdrawal:
The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (e.g. greeting cards/calendars designed by the customer with their own motifs and furniture configured by the customer).
notes
We ask that you return the item to us in the original box. You can access and print the return slip and label in your customer account under Orders. Please avoid damaging and/or contamination when returning the goods. If you no longer have the original packaging or box, please use suitable packaging to ensure that the goods are adequately protected from transport damage. Neither the use of the return label nor the return in the original box are mandatory requirements for the effective exercise of your right of withdrawal.
If you wish to cancel the contract, please send us an email or post to:
Kidsimply GmbH
Groß-Berliner Damm 142
12489 Berlin, Germany
family@kidsimply.de
as of February 2021
www.kidsimply.de
